Allegiant Air AZA Terminal – Phoenix-Mesa Gateway Airport

Arrival at Allegiant Air Terminal AZA

All Allegiant Air flights arrive at Terminal 1 at Phoenix-Mesa Gateway Airport (AZA).

Upon arrival, proceed to the Transportation Security Administration (TSA) checkpoint, which has six booths to expedite the security process.

Follow these steps:

1. Locate the signage directing you to Allegiant Air’s baggage carousel area. Terminal 1 includes a dedicated baggage retrieval counter to help you collect your bags quickly and efficiently.
2. Visit the lost and found baggage service counter in the arrival hall if your baggage is delayed or damaged. The staff will guide you through the next steps.
3. The arrival hall provides car rental services and public transportation options for further travel. Additionally, free Wi-Fi is available to help you arrange taxis or ride-sharing services.

Departure from Allegiant Air Terminal AZA

For departures, passengers must use Terminal 1 at Phoenix-Mesa Gateway Airport, also known as the Central Terminal Area (CTA).

Follow these steps:

1. Arrive at Terminal 1 at least two hours before your flight within the US to complete check-in.
2. After checking in, proceed to the baggage handling counter to drop off your luggage. You can also purchase additional baggage allowance if needed, subject to a fee.
3. Go through the six-lane TSA checkpoint, which features automated technology to speed up the security process. Keep your travel documents ready for inspection.
4. Proceed to the boarding area and find your departure gate as indicated on your boarding pass. The boarding area offers various shopping outlets for essentials and comfortable seating.
5. Relax in the available chairs throughout the boarding area. Free Wi-Fi and charging ports are provided to keep you connected and prepare for your flight.

Lost and Found Service at Allegiant Air Terminal AZA

If your baggage is delayed or lost, Allegiant Air offers a streamlined process to help you recover your belongings promptly.

Upon arriving at Allegiant Air Terminal AZA, follow these steps:

• Go to the Lost and Found counter located in the Arrival Hall near the Baggage Carousel Area.
• Submit your boarding pass and complete the Lost and Found form.
• Provide details about your baggage, including its size, color, brand, and any other relevant information to assist in its recovery.
• You will receive a Property Irregularity Report (PIR) that serves as a reference for tracking the status of your claim.
• If your baggage does not arrive within 24 hours of the scheduled arrival, you are eligible for reimbursement for up to two pairs of clothes, necessary medicines, and other essential items.
• Baggage is considered lost 21 days after the scheduled arrival date. In this case, you may be entitled to compensation of up to 1,288 SDR (Special Drawing Rights).

Travel Services Offered at Allegiant Air Terminal AZA

At Allegiant Air Terminal AZA, you can enjoy a range of services designed to enhance your travel experience:

• Check-in:  You can check in at the airport by arriving at least 2.5 hours before departure. During check-in, you can select your seat and receive your boarding pass.
• Baggage:  You can purchase up to four checked bags, each weighing no more than 50 pounds. Additional fees may apply for oversized or overweight items.
• Traveling with Children:  Children under 24 months can either travel as a ticketed passenger in their own seat or as a lap child. Ensure you complete the reservation for children at least 2 hours before departure.
• Traveling with Pets:  Small pets can travel in the cabin in leak-proof, soft-sided carriers. A fee of $50 per segment applies, and pets must be at least 8 weeks old.
• Last-Minute Reservations:  You can make last-minute reservations at the Allegiant Air Terminal, but check-in must be completed 45 minutes before departure.
• Special Needs Assistance:  Passengers with reduced mobility or other special needs can receive check-in, baggage, and boarding assistance. It is advisable to request these services 24 hours before departure.

Flight Delays and Cancellations at Allegiant Air Terminal AZA

In the event of flight delays or cancellations at Allegiant Air Phoenix-Mesa Gateway Airport Terminal, the airline’s staff is dedicated to minimizing disruptions and ensuring a smooth rebooking process.

• Weather Advisory: If a weather advisory is issued, you can rebook your flight to a later date within 7 days of the original departure at no additional cost.
• Flight Cancellations: If your flight is canceled, you can:
  • Reschedule: Rebook your flight for a different date without incurring change fees or fare differences.
  • Cancel: Opt for a refund on the unused portion of your ticket.
• Stormy Weather: If severe weather causes flights to be rescheduled for the following day, your itinerary will be updated automatically, and you will be notified of the new schedule.
• Rebooking: For rescheduled flights, you will need to check in again at Terminal 1 and obtain a new boarding pass.

Facilities and Amenities at Allegiant Air Terminal AZA

Allegiant Air Terminal AZA offers various facilities and amenities designed to enhance passenger comfort and convenience, including:

• Free WiFi: Stay connected with complimentary internet access.
• Charging Ports: Convenient spots to charge your devices.
• Comfortable Seating: Relax in well-maintained seating areas.

Additional services and amenities include:

• Traveler Guides & Tips
• Airport Police
• ATMs
• Currency Exchange
• Pet Relief Stations
• Public Art Installations
• Lost and Found
• Medical and First Aid Services
• AZA Art Program
• Financial Services

Special services are also available for passengers with reduced mobility and those traveling with pets, ensuring a comfortable and stress-free experience.