China Eastern Airlines operates from Terminal 2, providing essential infrastructure and services for a smooth travel experience. At the MEL terminal, China Eastern Airlines manages departures and arrivals, along with services such as check-in, additional baggage arrangements, reservation management, and more.

Explore the additional services available at the MEL Airport China Eastern Airlines Terminal and find the key contacts you need to navigate through this terminal efficiently.

China Eastern Airlines Terminal at Melbourne Airport (MEL)

Here is the essential information you need about the China Eastern Airlines terminal at Melbourne Airport (MEL):

Airport Name Melbourne Airport
Airport Address Arrival Dr, Melbourne Airport, Australia
IATA Airport Code MEL
Air China Operates From Terminal 2
Airport Contact No. +61 3 9297 1600
Airport Website melbourneairport.com.au
Working Hours Open 24 hours a day, 7 days a week

Which Terminal Does China Eastern Airlines Use at MEL?

China Eastern Airlines operates from Terminal 2 at Melbourne Airport (MEL). This terminal serves as the main hub for the airline and features accessible infrastructure, clear signage, and modern amenities, including lounges, a food court, and retail outlets.

Additionally, Terminal 2 offers various transportation options, such as AirTran, shuttles, Yellow Taxi, rideshare services, and bus services.

List of all Airlines Terminal

China Eastern Airlines Departure Terminal

For departures, China Eastern Airlines operates out of Terminal 2, which is tailored to accommodate international travelers with top-notch amenities and services. The terminal provides a streamlined boarding process with multiple check-in counters to ensure a smooth travel experience.

China Eastern Airlines Arrival Terminal

Upon arrival, China Eastern Airlines passengers disembark at Terminal 2. The process begins with Customs and Immigration, where advanced security counters help expedite clearance, typically reducing waiting time to around 20 minutes.

After clearing customs, passengers proceed to the baggage claim area in the Departure Hall of Terminal 2. The area is equipped with LED TVs that display carousel information by flight number, facilitating easy luggage retrieval.

China Eastern Airlines Lost and Found Office

If your checked baggage does not arrive with your flight, you can report it at the China Eastern Airlines Terminal at MEL.

Here’s the procedure for baggage issues:

  • For damaged baggage, you can claim compensation within 7 days of reporting the issue.
  • For delayed baggage, compensation is available within 21 days of arrival, provided you file the complaint immediately upon arrival.

Services Offered by Air China at Melbourne Airport (MEL) Terminal

Lost and Found Seat Selection/Upgrade
Flight Cancel/Change Baggage Services
Check In In-flight entertainment
Wheelchair Assistance & Medical aid Flight Reservation

China Eastern Airlines’ Terminal at Melbourne Airport (MEL) provides a smooth travel experience with various amenities and services designed to assist passengers in planning their journeys effectively.

The airline supports passengers with last-minute booking changes and flight cancellations, ensuring flexibility and convenience.

Additionally, the MEL Airport China Eastern Terminal offers special discounts for last-minute flight bookings and upgrades, helping passengers enhance their travel experience and plan more efficiently.

Map of Terminal 2 at MEL Airport

Air China Airlines Contact Details

Headquarters Address Beijing International Post Office PO BOX:100071-666 P.R. China 100071
Phone Number +86 1061462560
Email ffp@airchina.com
Official Website http://www.airchina.com.cn/
YouTube https://www.youtube.com/channel/UCLAZEP0kvEIcSi9PcqtFLUQ
Facebook https://www.facebook.com/airchina
Twitter https://twitter.com/airchina
Instagram Account https://www.instagram.com/airchina_official/

Frequently Asked Questions (FAQs)

Which terminal does China Eastern Airlines use at MEL Airport?

China Eastern Airlines operates from Terminal 2 at Melbourne Airport.

Where do China Eastern Airlines flights arrive at MEL Airport?

Flights by China Eastern Airlines arrive at Terminal 2 of Melbourne Airport.

What are the check-in procedures for China Eastern Airways at MEL Terminal 2?

To check in at Terminal 2, look for the ‘China Eastern Airlines’ signage and approach the airline agent. Provide your booking reference number, choose your seating and meal preferences, and the agent will issue your boarding pass and direct you to the baggage drop-off counter.

Where is the baggage claim area for China Eastern Airlines located at MEL?

The baggage claim area for China Eastern Airlines is located near the check-in counter in the Departure Hall of Terminal 2. You can drop off and add extra baggage here, collect your baggage tag, and then proceed to the security screening area.

How early should I arrive at MEL for an international flight with China Eastern Airways?

For international flights, it is recommended that passengers arrive at least 3-4 hours before the scheduled departure time.

Are there any lounges available for China Eastern Airlines passengers at Terminal 2 of MEL?

China Eastern Airwa does not have a dedicated lounge at MEL Terminal 2. However, passengers may access other membership lounges or purchase priority passes to enjoy amenities at various lounges.

Does MEL Airport have a dedicated cargo terminal for China Eastern Airways?

Yes, there is a dedicated cargo service at Terminal 2. For inquiries, you can contact them at +61 3 9297 1600.a