Determine the terminal for Delta Airlines at Baltimore/Washington International Thurgood Marshall Airport (BWI) to streamline your travel plans. Delta Airlines operates out of Concourse D at BWI. This terminal provides a range of services and world-class amenities designed to make both departure and arrival more convenient for travelers.
Here is a comprehensive guide to the services and amenities offered at Delta Airlines’ terminal at BWI, including all essential information for passengers.
Overview of Delta Airlines Terminal at Baltimore/Washington International Thurgood Marshall Airport (BWI)
Refer to the table below for essential information about Delta Airlines’ terminal at BWI:
| Detail | Information |
|---|---|
| Airport Name | Baltimore/Washington International Thurgood Marshall Airport |
| Airport Code | BWI |
| Airline Code | 006 |
| IATA Code | DL |
| Address | 7050 Friendship Rd, Baltimore,United States |
| Contact Number | (410) 859-7111 |
| Delta Airlines Terminal | Concourse D |
| Arrival Terminal | Concourse D |
| Departure Terminal | Concourse D |
| Ticket Counter Location | Departure Hall, Concourse D |
List of all information about Delta Airlines
Which terminal does Delta Airlines use at Baltimore/Washington International Thurgood Marshall Airport (BWI)?
Delta Airlines operates exclusively out of Concourse D at Baltimore/Washington International Thurgood Marshall Airport (BWI) for all its flights.
The Delta Airlines terminal at BWI features a range of modern conveniences, including a digital check-in area with automated bag drop, digital passport screening, and streamlined security processes to enhance efficiency during check-in, baggage handling, and boarding.
Concourse D plays a crucial role in facilitating both boarding and arrival for international flights, handling over 100 Delta flights daily. It serves as Delta’s main hub at BWI and provides connections to various trans-Atlantic destinations.
Travelers in Concourse D can enjoy a variety of shopping and dining options before their flights. The terminal also includes dedicated parking lots, check-in counters, and security checkpoints for easy access.
For added comfort during connections, passengers can take advantage of comfortable seating areas, charging ports, free Wi-Fi, and other amenities.
Delta Airlines BWI Terminal Departures
Upon entering the Delta Airlines terminal at BWI, located in Concourse D, you will find traditional check-in counters. Look for Delta Airlines signage or ask the ground staff for assistance to locate the check-in area.
For a quicker process, you can use the self-service automated check-in kiosks, especially useful during busy periods.
At the check-in counter, you will need to check your baggage and obtain luggage tags. Note that the airline requires all bags to be checked in no later than 60 minutes before the scheduled departure.
Once you’ve checked in, head over to the security screening area. Concourse D is designed to efficiently handle peak times and ensure passenger safety with advanced security infrastructure.
All international travelers departing from BWI Concourse D must pass through security screening.
Once through security, make your way to the boarding hall. Here, you will find various shopping and dining options, lounges, and free Wi-Fi to make your wait more comfortable.
Delta Airlines BWI Terminal Arrivals
Delta Airlines flights arrive at Concourse D at BWI, where all related operations are managed.
Immigration:
- Have your passport and travel documents ready for inspection by immigration officers.
- Remove your passport from its cover and take off hats, sunglasses, headphones, and masks for identification.
- Put away mobile devices during the immigration process.
- If traveling with others, stay together in the queue.
- Your passport will be stamped by a Border Force officer.
Baggage Claim:
- After clearing immigration, proceed to the baggage carousel area to collect your checked bags. Look for Delta Airlines signage to find the designated carousel.
Customs:
- If BWI is your final destination, you will need to clear customs.
- Travelers arriving from the US or EU should declare any necessary items.
- If carrying cash or gold equivalent to $10,000 USD, proceed to the red customs area.
Transport Options:
- At the exit hall, public transport options include a dedicated taxi counter. The non-stop Heathrow Express trains are also available outside the arrivals area in Concourse D.
Delta Airlines Delayed and Lost & Found Services at BWI Airport
For passengers encountering issues with delayed or damaged baggage at Delta Airlines’ terminal in BWI, assistance is available 24/7 from the airline’s staff.
Reporting Delayed Baggage:
If your luggage is delayed, visit the Delta Airlines counter in Concourse D at BWI. You will be provided with a file reference number to use for tracking your baggage status or for any future claims. Passengers are eligible for a rebate on baggage fees if the luggage is delayed for more than 12 hours. This rebate applies to the first and second checked bags.
Reporting Lost Items:
If you lose an item onboard, within the Delta Airlines terminal, or at the Delta Sky Lounge, report it immediately to the airline’s staff. You will need to complete a lost item report form. The airline will make efforts to return the item to you as soon as possible.
Reporting Missing Items from Baggage:
If you find that items are missing from your checked baggage, contact Delta Airlines at 800-325-8224 or 404-209-3043 as soon as possible. Reports of missing items must be made within 7 days of your arrival date.
Liability for Lost, Delayed, or Damaged Baggage:
Delta Airlines provides compensation for lost, delayed, or damaged baggage. Details regarding the compensation amount and procedures are available through their customer service.
| Type of Liability | Compensation Amount |
|---|---|
| International Liability Limit (Warsaw Convention) | $9 per lb or $640 per bag |
| International Liability Limit (Montreal Convention) | 1,288 Special Drawing Rights (SDRs) |
Delta Airlines BWI Terminal Travel Services
Delta Airlines provides a range of services at their BWI Terminal to enhance passenger comfort and convenience. These services include:
| Service | Description |
|---|---|
| Change or Cancel Flight | Amendments or cancellations made within 3 hours of departure may incur a fee. Requests must be submitted in advance. |
| Add Baggage | Additional baggage can be added for a fee or redeemed with miles at Concourse D. |
| Airport Kiosk Check-in | Automated kiosks allow passengers to check in, print boarding passes, check baggage, and modify reservations. |
| Airport Check-in | For assistance, visit a Delta Airlines representative at Concourse D up to 90 minutes before departure. |
| Flight Deals | Last-minute flight deals are available at discounted rates. Bookings must be made 3 hours before departure. |
| Delta Car Rentals | Car rentals from vendors like Avis, Hertz, and Enterprise can be added to your reservation at Concourse D. |
| Onboard WiFi | Economy Class passengers can purchase Wi-Fi, while SkyMiles members enjoy free Wi-Fi. |
Delta Airlines Delays and Cancellations at BWI Airport
- Notification: Passengers will be notified of delays exceeding 2 hours via email, text message, or the Delta app.
- Rebooking: For delays of 2 hours or more, passengers can rebook their flight through the “My Trips” section online if the flight is operated by Delta Airlines and departs from BWI.
- Delay Under 2 Hours: No free change or cancellation options are available for delays under 2 hours.
Managing Delays/Cancellations:
- Cancel your flight for a travel credit or request a refund.
- To find an alternate flight, use the “My Trip” section on Delta’s website or app, select a new flight, and complete the process. You will receive an updated itinerary via email.
Shopping and Dining Options at Delta Airlines BWI Terminal
The Delta Airlines terminal at BWI offers a variety of shopping and dining options, including:
- Duty-free stores with cosmetics, liquors, and imported chocolates.
- Shops offering daily essentials and fashion accessories.
Amenities and Facilities at Delta Airlines BWI Terminal
Delta Airlines BWI Terminal provides numerous amenities for passenger convenience, including:
- Free Wi-Fi
- Comfortable seating areas
- Charging ports
- Toilets, showers, and water fountains
- Trolleys
- Designated smoking areas
- Cash machines
- Multifaith prayer rooms and St. George’s Chapel
- Help and assistance services
- Family facilities
- Postal services
Delta Airlines Terminal Map at Baltimore/Washington International Thurgood Marshall Airport (BWI)
The interactive map below assists passengers in locating essential amenities and key contact points at the Delta Airlines terminal at BWI. It highlights the check-in area, security screening zone, baggage handling counter, departure gates, shopping and dining options, and other facilities within the terminal.
Contact Delta Airlines at BWI Terminal
Passengers can reach out to Delta Airlines representatives at BWI Airport by calling the helpline number or through the following social media channels from the comfort of their home:
| Contact Method | Details |
|---|---|
| https://x.com/delta | |
| https://www.facebook.com/delta | |
| Phone Number | 0871 221 1222 |
Conclusion
The Delta Airlines terminal at BWI sets a new standard in air travel with its advanced infrastructure and premium amenities. Featuring modern check-in facilities and cutting-edge operations, the terminal enhances the travel experience significantly. Passengers benefit from a seamless journey with efficient check-in processes, advanced security measures, and clear signage that ensures smooth boarding.
Frequently Asked Questions
Delta Airlines operates from Concourse D at BWI for both departures and arrivals.
Yes, Delta Airlines passengers can access the Virgin Atlantic Revivals Lounge at Concourse D. Complimentary access is available for Diamond and Platinum Medallion Members.
Concourse D provides various services to enhance the passenger experience, including Fast Track security, baggage services, free Wi-Fi, ATMs, currency exchange, postal services, and accessible travel options.
