Emirates Airlines operates from Terminal I at Boston Logan International Airport, overseeing both departures and arrivals. This terminal is well-known for providing a premium and luxurious travel experience. It offers an array of convenient amenities and last-minute services aimed at improving the overall passenger journey.

Below is a comprehensive overview of the services and amenities available at Emirates Terminal at BOS Airport. Additionally, we have included essential information and contacts to ensure a smooth and hassle-free experience at the airport.

Emirates Terminal at Boston Logan International Airport: Overview

Here is an overview of all the essential information about the Emirates Airlines Terminal at BOS:

Detail Information
Airport Name Boston Logan International Airport
Airport Code BOS
Airline Code 176
IATA Code EK
ICAO Code UAE
Address One Harborside , East Boston, United States
Contact Number (800) 235-6426
Emirates Airlines Terminal Terminal I
Arrival Terminal Terminal I
Departure Terminal Terminal I
Ticket Counter Departure Hall, Terminal I

List of all information about Airlines Terminal 

Which Terminal Does Emirates Use at BOS?

Emirates operates from Terminal I at Boston Logan International Airport. This terminal is equipped with various services and amenities designed to enhance passengers’ travel experience. These include exclusive lounge access for eligible members, expedited TSA and CLEAR lanes, and special assistance for passengers with reduced mobility.

Emirates Terminal at BOS Overview

Terminal I at BOS Airport serves as the international gateway for flights to Dubai and connects to Europe, Asia, and the Middle East.

BOS Airport Emirates Departure Terminal

For departures from BOS, passengers should proceed to Terminal I. Here’s what to expect:

  • Check-in:-  The Emirates check-in counters open 3 hours before departure and close 60 minutes before the scheduled flight. For a smooth boarding process, please check in within these times.
  • Baggage:- You can check in your luggage at either the traditional counter or a self-service kiosk. The self-service kiosks streamline the process, allowing you to print baggage tags and avoid lines. For additional baggage allowance, visit the baggage counter for assistance from an Emirates representative.
  • Security:-  Utilize the fast-track TSA and CLEAR lanes to expedite your security screening at the Emirates Terminal.

Emirates Arrival Terminal at BOS Airport

Emirates flights arrive at Terminal I of Boston Logan International Airport. Upon arrival, follow these steps to complete your airport procedures:

  • Immigration: Head to the immigration counters located in Terminal I. Have your travel documents ready to expedite the clearance process.
  • Baggage Retrieval:  Head to the baggage claim area, where LED screens will guide you to the correct carousel based on your flight information.
  • Customs:  After collecting your baggage, visit the Customs Border Protection (CBP) office to declare any items as required. Fill out the necessary forms provided by the CBP officer.

In the Arrival Hall, various transportation options are available, including shuttles, buses, taxis, and ride-sharing services. You can also use the AirTran BOS service, which operates every 15 minutes to connect with other terminals at BOS Airport.

Baggage Services at Emirates Terminal BOS

  • Delayed Baggage: If your baggage is delayed, please report to the Emirates Lost and Found counter located in the Arrival Hall. If the baggage is not found within 24 hours, interim compensation for essential items may be provided. The airline will inform you when the baggage is located and arrange delivery to your address. You will receive a Property Irregularity Report (PIR) to track the status of your baggage via the Emirates app.
  • Damaged Baggage:  Report any damage to your baggage at the Lost and Found counter before leaving the airport. The airline will issue a Property Irregularity Report (PIR) and a confirmation letter detailing the damage. Take your baggage to a repair shop, retain the receipt, and submit it along with the confirmation letter to an Emirates office for a damage claim.

Travel Services at Emirates Terminal BOS

  • Flight Cancellation:  To cancel a flight, approach the Emirates desk at BOS Airport with your booking reference or e-ticket number. Cancellations must be made at least 3 hours before departure.
  • Seat Selection:  You can select or change your seat at the check-in counter. Economy Class passengers can request extra legroom seats for an additional fee.
  • Excess Baggage Allowance:  Purchase additional baggage allowance at the airport by visiting the baggage counter, which closes 60 minutes before departure.
  • Flight Upgrade:  Inquire at the check-in counter about upgrading to Business or First Class. Upgrades may require a change fee and fare difference.
  • Airport Check-in:  Emirates Terminal I offers dedicated check-in counters for each class of service. Staff will assist with baggage check-in, seat selection, and boarding pass issuance.
  • Visa Application:  Passengers traveling to/from the United States can apply for the US Visa Waiver Program (VWP) and ESTA at the airport. Ensure ESTA is obtained before boarding.

Flight Delays at Emirates Terminal BOS

If your flight from Emirates Terminal BOS is delayed by 3 hours or more, you are eligible for certain assistance and compensation. To qualify for this support, you must:

  • Be traveling on a flight departing from Emirates Terminal BOS.
  • Hold a confirmed booking for the delayed flight.
  • Have checked in within the designated time frame.
  • Not be traveling on a complimentary or discounted fare.

Passengers meeting these criteria are eligible for compensation for the delay. The following outlines the available assistance and compensation details:

Flight Distance Compensation (EUR)
1500 km or less 250
Within the EU, more than 1500 km 400
Between 1500 km and 3500 km (all other flights) 400
More than 3500 km 600

Passengers experiencing a flight delay of 5 hours or more are eligible for a refund on the unused portion of their ticket.

Emirates Terminal BOS Map

To help you navigate Emirates Terminal at Boston Logan International Airport, use the interactive map below. It will guide you to essential locations such as check-in counters, security screening areas, the Emirates lounge, and other key points within the terminal.

Contact Emirates Terminal BOS

Reaching out to an Emirates Airlines representative at BOS Terminal is easy and convenient. For flight inquiries, reservation cancellations, or any other assistance, you can use the following contact methods provided by Emirates Terminal at Boston Logan International Airport:

  • Phone Support: Available around the clock for customer inquiries and support.
     
     
  • Social Media:  Connect with Emirates through their official social media channels for assistance.

Frequently Asked Questions

Q1- Which terminal does Emirates operate from at BOS?

Emirates operates out of Terminal I at Boston Logan International Airport.

Q2- Where do Emirates flights arrive at BOS?

Emirates flights arrive at Terminal I, where passengers also go through immigration, customs, baggage claim, and lost and found services.

Q3- Are there lounges available for Emirates passengers at BOS Terminal I?

Yes, Emirates has a dedicated lounge in Terminal I that provides complimentary WiFi, gourmet dining, direct boarding, and comfortable seating.