Frontier Airlines ONT Terminal – Ontario Intl. Airport

Frontier Airlines ONT Terminal Information

Arrival Terminal for Frontier Airlines at ONT :Frontier Airlines flights arrive at Terminal 2 of Ontario International Airport. For domestic arrivals, passengers should proceed to the baggage carousel area to collect their luggage. Follow the signage to the Frontier Airlines baggage counter to locate the correct carousel. After retrieving your baggage, move to the arrivals hall to arrange public transportation.

For international arrivals, you must first pass through TSA security screening. Keep your travel documents ready to expedite the process. After clearing customs, go to the baggage claim area where LED screens will direct you to the designated carousel. Retrieve your baggage and then proceed to the Customs Counter to declare any restricted or prohibited items. Finally, access the free Wi-Fi in the arrival area to make further travel arrangements.

Departure Terminal for Frontier Airlines at ONT

Frontier Airlines departs from Terminal 2 at Ontario International Airport. For domestic flights, check-in begins 2 hours prior to departure. For international flights, check-in begins 2.5 hours prior. If you’re traveling with a checked bag, obtain your boarding pass and drop off your luggage at the counter, which closes 60 minutes before departure. If you have a digital boarding pass and no checked bag, proceed directly to security screening and then to your gate.

Lost and Found Services at Frontier ONT Terminal

If you experience baggage delays upon arrival, visit the Frontier Airlines representative at Terminal 2’s Arrival Hall to report the issue and complete a form. The report must be filed within 4 hours of departure. If you cannot report the issue at the airport, use the airline’s website chat options or fill out the delayed baggage form online.

For severely damaged baggage, report the issue to a Frontier Airlines agent within 4 hours of departure. Show the damaged baggage to help determine liability. Note that the airline is not responsible for normal wear and tear or for baggage that is overweight or overstuffed.

Travel Services at Frontier Airlines ONT Terminal

Frontier Airlines offers various services at Ontario International Airport Terminal to enhance your travel experience:

• Discount Den: Families or groups of 9 traveling together can access lower fares if booking is completed 3 hours before departure.
• Buy Travel Guard: Add travel insurance to your booking to protect against unexpected issues. Inquire at the check-in counter for more details.
• Flight Flexibility: Purchase last-minute flight flexibility to waive change fees, though it does not cover fare differences.
• Seat Selection: Get assistance with selecting your preferred seat—premium, preferred, or standard—from an airline representative.
• Airport Check-In: Complete check-in at the terminal and obtain your boarding pass at least 60 minutes before departure. An agent assistance fee may apply.
• Wheelchair Assistance: Free wheelchair and mobility assistance is available for passengers who need it.
• Pet Travel: Assistance for traveling with pets is available if you arrive 3 hours before departure.

Flight Delays at Frontier Airlines ONT Terminal

In case of flight delays, Frontier Airlines staff at ONT Terminal will notify you and provide updates via text, email, or the Frontier app. Options for handling flight delays include:

• Rebooking on the next available flight.
• Claiming a refund for the unused portion of your fare if the delay is significant.
• Receiving a meal voucher if rebooked on a flight scheduled 3 hours later.

Facilities and Services at Frontier Airlines ONT Terminal

The Frontier Airlines Terminal at Ontario International Airport (ONT) offers a range of facilities and services aimed at ensuring a smooth and comfortable travel experience.

These modern amenities include: