Southwest Airlines, a major American airline operating under a low-cost carrier model, is among the airlines that utilize Austin-Bergstrom International Airport (AUS) for their flights. From this airport, Southwest Airlines offers routes to several destinations, including Honolulu (HNL).
Understanding Southwest Airlines’ established presence at Austin-Bergstrom International Airport helps passengers plan their travel more effectively. Being informed about Southwest’s AUS Terminal is essential as it provides insights into the airline’s broad network, available flight options, airport amenities, and transportation and parking facilities, all of which contribute to a smoother and more enjoyable travel experience.
Essential Details About Southwest Airlines’ Terminal at AUS
| Airport Name | Austin-Bergstrom International Airport |
| Airport Code | AUS |
| Address | 3600 Presidential Blvd, Austin, USA |
| Contact Number | 1 (800) 435-9792 |
| Airlines ICAO Code | SWA |
| Airlines IATA Code | WN |
| Southwest Airlines AUS Arrivals Terminal | Terminal 2 |
| Southwest Airlines AUS Departures Terminal | Terminal 2 |
| Ticket Counter Hours | 24 hours a day |
| Official Website | www.southwest.com |
| Facebook Page | facebook.com/SouthwestAir |
| Instagram Account | instagram.com/southwestair |
| YouTube Profile | youtube.com/@Southwest |
List of all information about Southwest Airlines
Departure Procedures for Southwest Airlines at Austin-Bergstrom International Airport
For a seamless departure with Southwest Airlines from Austin-Bergstrom International Airport, it is important to know that all Southwest Airlines flights depart from Terminal Concourse 2. Understanding this will help you navigate the airport efficiently, including finding check-in counters, security checkpoints, and boarding gates.
Steps for Departing on Southwest Airlines
- Check-in:
- You can check in online via the Southwest Airlines portal or at the airport.
- If you prefer to check in at the airport, Southwest Airlines has designated counters for this purpose. During busy travel periods, it’s advisable to arrive at the airport early to avoid long lines.
- Finding Your Gate:
- After checking in, locate your gate in Concourse 2, where all Southwest Airlines departures are managed.
- Confirm your gate number by checking airport monitors or referring to your boarding pass.
- Boarding:
- Listen for boarding announcements and follow the instructions provided by Southwest Airlines staff.
- Southwest has a unique boarding process based on boarding groups and your boarding pass number.
- Baggage Claim:
- Upon arrival back at Austin-Bergstrom International Airport, proceed to the baggage claim area to retrieve your checked luggage.
- Baggage carousels are assigned according to your flight number. If you require assistance, Southwest Airlines personnel are ready to assist you.
By following these steps, you can ensure a smooth and efficient departure experience with Southwest Airlines at Austin-Bergstrom International Airport.
Arrival Procedures for Southwest Airlines at Austin-Bergstrom International Airport
Southwest Airlines operates out of Concourse 2 at Austin-Bergstrom International Airport. All Southwest Airlines flights arrive at this terminal. Upon arrival, passengers should head to Terminal Concourse 2 for customs processing, baggage claim, and other arrival procedures.
Steps to Follow Upon Arrival
- Proceed to Baggage Claim:
- After disembarking from your Southwest Airlines flight, go to the baggage claim area within Terminal Concourse 2 to collect any checked luggage. The baggage claim carousels for Southwest Airlines flights are located here.
- Ground Transportation:
- Once you have your bags, you can explore the ground transportation options available at Terminal Concourse 2. This includes using the airport parking facilities, arranging a ride with a ride-sharing service, or boarding the Austin-Bergstrom International Transit bus route 203 if you need public transit.
- Navigating the Airport:
- Knowing that Terminal Concourse 2 is the designated area for Southwest Airlines will help you easily find your way around the airport. This terminal serves as the central hub for Southwest’s operations.
- Assistance and Amenities:
- If you need help, airport staff and signage are available to assist you. Terminal Concourse 2 also features various amenities such as stores and restaurants for passenger convenience.
By following these steps, you can ensure a smooth arrival experience when flying with Southwest Airlines at Austin-Bergstrom International Airport.
Services Available at Southwest Airlines Terminal, Austin-Bergstrom International Airport
Southwest Airlines at Austin-Bergstrom International Airport provides a variety of services and amenities to enhance the travel experience.
Available Services and Amenities
- Self-Service Kiosk Check-In
- Medical Services
- Lounge Access
- Senior Citizen Assistance
- Wheelchair Service
- ATMs
- Information Desk
- Quiet Rooms
- Family Restrooms
- Infant Care Room
- Airport Transfers
- Lost & Found Desk
- Kids’ Play Area
- Dining Options
- Retail Outlets
- Pet-Friendly Services
- Duty-Free Shopping
- Parking Facilities
- Priority Boarding
- Power Stations
- Assistance for Delayed or Canceled Flights
- Fast Track VIP Terminal Assistance
- Free Wi-Fi
- Escort Services to Departure Gate or Car Pickup
- Terminal Transfer Assistance
Check-In Process
- Locate Check-In Desks:
- Head to the top floor of the Southwest Airlines AUS Terminal, generally near the departure concourses, to find the ticketing and check-in desks.
- Use Self-Service Kiosks:
- Self-service check-in kiosks are available near the security checkpoint and airline ticket desks.
- Obtain Your Boarding Pass:
- You can print your boarding pass at the self-service kiosk or obtain it at the airline check-in desk.
- Proceed to Security:
- After receiving your boarding pass, proceed to the security checkpoint for screening. Ensure you have all necessary travel documents and comply with TSA regulations for a smooth screening process.
These services and procedures are designed to facilitate a more comfortable and efficient travel experience at Austin-Bergstrom International Airport.
Baggage Services at Southwest Airlines, Austin-Bergstrom International Airport
Southwest Airlines at Austin-Bergstrom International Airport offers a comprehensive range of baggage services to ensure a smooth and convenient travel experience for all passengers.
Key Baggage Services
- Baggage Claim:
- The airport provides several facilities and baggage claim carousels for easy retrieval of luggage upon arrival. Support and information are available to assist passengers in locating the correct carousel for their flight.
- Lost & Found:
- The Southwest Airlines AUS Terminal has a Lost & Found department to help recover misplaced items within the terminal. Passengers can report lost belongings online using a dedicated form for items lost inside or outside the terminals, excluding security areas.
- Baggage Handling:
- The airport’s advanced baggage handling system ensures a faster and more reliable process, using conveyor belts to transport luggage from the lower level to the baggage claim area on the upper level.
- Wheelchair Assistance:
- Travelers needing wheelchair assistance can arrange for wheelchair lift-equipped shuttles by calling in advance. The airport provides wheelchair access in various areas, including family restrooms. Special needs can be indicated during airline booking to ensure appropriate accommodations are ready.
Lounge Access
- Airport Lounge:
- A new lounge at Austin-Bergstrom International Airport offers a comfortable space for travelers to relax before their flights. The lounge provides amenities such as food, beverages, high-speed internet, and comfortable seating. Day passes are available for $45 per person ($40 if purchased in advance), while American Express Platinum and Priority Pass holders enjoy complimentary access.
Priority Boarding
- Priority Boarding:
- Priority boarding at the Southwest Airlines AUS Terminal allows certain travelers to board the aircraft before the general boarding process begins. Eligible passengers typically include VIPs, corporate travelers, executives, diplomats, and those with special needs, such as families with young children or individuals requiring wheelchair assistance. This service facilitates a smoother boarding experience by reducing wait times and allowing passengers to settle in comfortably.
Unaccompanied Minor Support
- Assistance for Unaccompanied Minors:
- Southwest Airlines provides dedicated support for unaccompanied minors under twelve years of age traveling alone. This service ensures young passengers receive the necessary oversight and assistance throughout their journey. To request support for unaccompanied minors, passengers must use the Visitor Pass Program at Austin-Bergstrom International Airport.
Southwest Airlines Terminal Location Map at Austin-Bergstrom International Airport
Frequently Asked Questions
Southwest Airlines manages all its arrivals and departures from Terminal Concourse 2 at Austin-Bergstrom International Airport, serving both domestic and international flights.
The Southwest Airlines Terminal at Austin-Bergstrom International Airport offers a range of amenities, including budget-friendly ticket options, cost-effective transportation alternatives, non-stop and connecting flights, and various traveler conveniences.
Southwest Airlines operates 150 flights from the Austin-Bergstrom International Terminal, which includes 75 direct flights and 75 connecting flights to various destinations.
