Southwest Airlines uses Terminal B at Boston Logan International Airport (BOS) to operate. The airline is committed to providing a smooth and hassle-free travel experience for both arrivals and departures. Southwest’s Terminal B is equipped with essential services and amenities to ensure a stress-free journey. To help you navigate the terminal, this page provides detailed information about the services and facilities available.

Boston Logan International Airport- Southwest Airlines BOS Terminal

Services Available at Boston Logan International Airport

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport / Online / Self-service Kiosk Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals / Entertainment
  • Missing / Delayed / Lost Luggage
  • Airport Lounges
  • Flight Information / Flight Status
  • Delayed / Canceled Flights
  • Airport Facilities
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Airport / Inflight Wi-Fi
  • Skycap
  • Rapid Rewards®

Know more about Southwest Airlines LAX Terminal 

Booking Tickets

Travelers looking to make flight reservations with Southwest Airlines can visit the terminal office at Boston Logan International Airport, where trained personnel are equipped to assist with itinerary planning. Alternatively, travelers can book tickets on their own via the Southwest Airlines website or mobile app.

Manage Booking

If passengers need to modify their reservation or add flight-related amenities and services, they can manage their bookings themselves through the airline’s website or mobile app. Alternatively, they can contact the staff at the Southwest Airlines terminal office at Boston Logan International Airport for assistance.

Cancellation / Refund

Bookings can be canceled up to 10 minutes before a flight’s scheduled departure time. For Business Select and Anytime fare types, passengers will receive a refund to their original payment method. For Wanna Get Away+ and Wanna Get Away fare types, cancellations will be refunded as credit vouchers, which can be used for future flight bookings.

Please note that the Southwest Airlines terminal office at Boston Logan International Airport only processes cancellation and refund requests for tickets and bookings made through the airline’s official channels.

Check-in

Travelers flying with Southwest Airlines can check in for their flights using the online or mobile check-in features on the airline’s website or mobile app, or they can check in in person at the Southwest Airlines terminal at BOS Airport.

Online and mobile check-in is available from 24 hours up to 1 hour before the flight’s departure. Check-in at the airport counter is available up until 1 hour before the flight’s scheduled departure time.

Flight Status

Passengers can check their flight status by contacting the Southwest Airlines terminal office at Boston Logan International Airport or by tracking it themselves on the airline’s website at www.southwest.com/air/flight-status or through the mobile app.

Lost / Delayed / Damaged Baggage

If you experience any issues with damaged, lost, or delayed baggage, promptly contact the airline’s representative at the baggage claim area or the baggage service office to file an incident report.

For additional information or assistance, seek help from the team at the Southwest Airlines terminal office at BOS Airport.

Traveling with Pets

The airline provides pet travel services for domestic flights within the United States, but pets and animal companions cannot be transported to or from Hawaii from other states in the USA.

However, pets and animal companions can be transported between Hawaii and neighboring islands on Southwest Airlines flights.

Cost of Pet Travel Rest Of US Cost of Pet Travel Within Hawaiian Islands
$95 per pet carrier, one-way $35 per pet carrier, one-way

For information about pet travel services or to make pet travel reservations, you can contact the Southwest Airlines terminal office at BOS Airport.

Inflight Entertainment

The airline provides passengers with access to an inflight entertainment portal, featuring a collection of movies, shows, music, and more to keep them entertained throughout the flight.

For any questions related to inflight entertainment, the Southwest Airlines terminal office at BOS Airport can provide assistance.

Airport Lounge

Unfortunately, the airline does not operate lounges at any airport, so passengers will need to use the alternative services and amenities available at Boston Logan International Airport.

For any concerns or questions, please consult with the Southwest Airlines team members at the BOS terminal.

Car Rental Service at BOS Airport

Review all available car rental services on the airport’s official website or request details and assistance from the airport staff.

Location of Boston Logan International Airport- Southwest Airlines BOS Terminal on Map

 

Frequently Asked Questions (FAQs)

What terminal is Southwest Airlines at BOS?

Southwest Airlines operates from Terminal B at Boston Logan Airport.

How do I contact Southwest Airlines?

To contact Southwest Airlines, passengers can call 1-800-435-9792 and speak with a representative.

Where is Southwest Airlines’ departure/arrival terminal at BOS?

Southwest Airlines uses Terminal B for both departures and arrivals at Boston Logan Airport.