Southwest Airlines uses Concourse A at Charlotte Douglas International Airport for its operations. As the primary hub for the airline, the Southwest Airlines terminal at CLT provides various facilities and amenities to meet passenger needs. The terminal is staffed by experienced personnel who offer timely assistance, ensuring a smooth travel experience.
Below is a comprehensive overview of the services and amenities available at the Southwest Airlines terminal at Charlotte Douglas International Airport, along with other key information to enhance your travel comfort.
Overview of Southwest Airlines Terminal at Charlotte Douglas International Airport (CLT)
Refer to the table below for essential information about the Southwest Airlines terminal at Charlotte Douglas International Airport (CLT):
| Airport Name | Charlotte Douglas International Airport |
|---|---|
| Airport Code | CLT |
| Airline Code | 016 |
| IATA Code | WN |
| ICAO Code | SWA |
| Address | 5501 Josh Birmingham Pkwy, Charlotte,United States |
| Contact Number | 1 (800) 435-9792 |
| Southwest Airlines Terminal at CLT | Concourse A |
| Arrival Terminal | Concourse A |
| Departure Terminal | Concourse A |
| Ticket Counter Location | Departure Hall, Concourse A |
Which Terminal Does Southwest Airlines Use at Charlotte Douglas International Airport?
Southwest Airlines operates exclusively from Concourse A at Charlotte Douglas International Airport. This concourse includes 47 boarding gates distributed across four levels to facilitate efficient boarding and arrival processes.
List of all information about Southwest Airlines
Southwest Airlines Departures Terminal at Charlotte Douglas International Airport
Southwest Airlines operates departures exclusively from Concourse A at Charlotte Douglas International Airport. Here’s what you need to know:
- Check-In: If checking in at the airport, arrive at least 2 hours before your scheduled departure. For those who have completed online check-in, ensure you have your e-boarding pass ready. If traveling with hand luggage, proceed directly to security and then to your gate.
- Checked Luggage: For checked baggage, drop it off at the luggage counter, which is open until 45 minutes before departure.
- Security Screening: Be prepared for thorough TSA screening, which may take some time. Arriving at least 2 hours before your flight is advisable.
- Terminal Amenities: After clearing security, Concourse A offers various shopping and dining options. There are also comfortable seating areas, free Wi-Fi, and charging stations to help you relax and stay connected before boarding.
Southwest Airlines Arrival Terminal at Charlotte Douglas International Airport
Southwest Airlines flights arrive at Concourse A. Here’s what you need to do upon arrival:
- Baggage Claim: Head to the baggage claim area and follow the signs to the designated carousel for your checked luggage. International travelers will need to go through immigration before retrieving their bags. Have your passport and travel documents ready; immigration processing typically takes 20-25 minutes.
- Arrival Services: The Arrival Halls offer ATMs, currency exchange counters, and car rental kiosks to assist with your onward travel.
Lost and Found Service at Southwest Airlines CLT Terminal
- Reporting Lost Items: If you’ve left an item on board, report it immediately at the Lost and Found office within Concourse A. Airline representatives will assist in locating and returning your item.
- Reporting Online: If you’ve left the airport, file a report on Southwest Airlines’ website, providing a detailed description of the item, including its serial number, brand, size, and color.
Delayed Baggage
- Domestic Flights: Report delayed baggage at the Southwest Airlines CLT Terminal within 4 hours of your flight’s scheduled arrival. For those who have already left the airport, report online.
- International Flights: Report delayed baggage within 7 days of the scheduled arrival date.
Damaged Baggage
- Reporting Damage: If your luggage is severely damaged, visit the Lost and Found counter and speak with an airline representative. They will assess the damage and determine any compensation.
- Non-Compensable Damage: Compensation is not provided for pre-existing damage, general wear and tear, dents, scratches, or if the luggage was overstuffed.
Travel Services Available at Southwest Airlines CLT Terminal
Southwest Airlines offers a range of last-minute services at Charlotte Douglas International Airport (CLT) to enhance your travel experience. Here’s what you can take advantage of:
- Early Bird Check-In: Opt for early bird check-in to receive priority boarding and expedited baggage handling.
- Car Rental: Book a rental car at the CLT Southwest Airlines arrivals terminal and earn up to 4X points.
- Business Select Upgrade: Request a last-minute upgrade to Business Select for benefits including two free checked bags, transferable flight credit, access to priority lanes, and a complimentary premium drink.
- Upgraded Boarding: Pay an additional fee to secure an upgraded boarding position, allowing early access to seats and overhead bins.
- Extra Seat: For additional comfort, passengers may purchase an extra seat. The airline staff will select two adjacent seats, and if needed, a third seat can be accommodated at no extra charge.
- Wheelchair Assistance: Passengers requiring wheelchair assistance will receive help from the curb to the boarding gate. Staff will also provide boarding assistance as needed.
- Military Boarding: Active U.S. military members receive priority boarding and an additional baggage allowance at no extra cost. A valid United States Uniformed Services Active Duty Identification Card must be presented at check-in.
Flight Delays and Cancellations at Southwest Airlines Terminal CLT
For significant flight delays or cancellations, Southwest Airlines provides the following services:
- Flight Rebooking: In the event of a substantial delay, the airline will rebook you on the next available flight at no extra charge. If Southwest Airlines cancels your flight, we will automatically rebook you on a new one and send the confirmation via email or text.
- Change Your Delayed Flight: If your flight is delayed by 3 hours or more, speak with a Southwest Airlines representative at the CLT terminal to reschedule it.
- Change Your Canceled Flight: If your flight is canceled by Southwest Airlines, you may change your itinerary within 14 days of the original departure.
- Cancel Due to Delay or Cancellation: If you wish to cancel due to a delay or an airline-initiated cancellation, you can request a refund to the original method of payment or opt for a travel credit for the unused portion of your ticket.
- Compensation: For flights delayed or canceled due to reasons within the airline’s control, passengers may be eligible for compensation in the form of a Southwest Airlines LUV Voucher.
Shopping and Dining Options at Southwest Airlines Terminal CLT
Charlotte Douglas International Airport offers a wide array of shopping and dining options to enhance your travel experience.
Shopping: The Southwest Airlines Terminal at CLT features a diverse selection of stores, including duty-free shops, fashion boutiques, and stores offering daily essentials and electronics. Passengers can explore these outlets both before and after passing through security, providing ample opportunities to shop during any wait time.
Dining: A variety of dining establishments are available, catering to different tastes and preferences. Whether you’re looking for a quick snack or a sit-down meal, the terminal offers options to suit all needs.
These amenities ensure that passengers have plenty to do while waiting for their flights.
| Be Hippy | Longs Peak Market & Goods | Say Si Bon! |
| Björn’s Colorado Honey | No Boundaries | See’s Candies |
| Björn’s Colorado Market | Out West | SkyMarket |
| CNBC Smartshop | Peak News & Gifts | Sunglass Hut |
| Colorado Limited | Say Si Bon! | The Arts District Market |
| Coors x Colorado Limited | See’s Candies | The House of LR&C |
| Fix ‘N Fly | SkyMarket | Topo Designs |
| Fly Fly Baby | Sunglass Hut | Toy Tech |
| iStore | The Arts District Market | Black Canyon |
| InMotion | The House of LR&C | Tattered Cover Book Store |
Services and Facilities at Southwest Airlines CLT Terminal
Southwest Airlines at Charlotte Douglas International Airport (CLT) offers amenities and services designed to enhance the travel experience for all passengers. Whether you are a nursing mother, traveling with infants, or need special assistance, the Southwest Airlines CLT Terminal provides various facilities to meet your needs. Available amenities include:
| WiFi and Technology | Lost and Found |
| Children and Families | Traveling with Pets |
| Outdoor Decks and Firepits | Currency Exchange |
| Interfaith Chapel | Smoking Areas |
| The Westin Hotel at CLT | Mail Services |
Southwest Airlines CLT Terminal Map
The Southwest Airlines terminal map at Charlotte Douglas International Airport (CLT) helps passengers navigate essential areas, including check-in counters, security screening, ticketing, baggage claim, and available amenities.
This map is particularly useful for first-time visitors to CLT, providing a clear overview to help them easily find their way around the airport.
Contacting Southwest Airlines at CLT Terminal
Southwest Airlines passengers can contact the airline’s representative for assistance with booking management and other travel-related inquiries. Support is available through phone, and passengers can also connect with the airline via its social media channels for additional help.
| Platform | Link |
|---|---|
| https://x.com/SouthwestAirlines | |
| https://www.facebook.com/SouthwestAirlines | |
| https://www.instagram.com/SouthwestAirlines | |
| Phone Number | 1-800-435-9792 |
