Southwest Airlines PHX Terminal – Phoenix Sky Harbor International Airport

Southwest Airlines at Phoenix Sky Harbor International Airport offers a variety of services and amenities designed to enhance the travel experience. These include:

• Self-Service Kiosk Check-in: Convenient kiosks for quick check-in.
• Medical Service: On-site medical assistance for emergencies.
• Lounge Access: Access to lounges for relaxation before flights.
• Senior Citizen Assistance: Special services for elderly passengers.
• Wheelchair Service: Assistance with mobility needs.
• ATMs: Automated Teller Machines for cash withdrawals.
• Information Desk: Help with queries and airport information.
• Quiet Rooms: Areas for rest and relaxation.
• Family Restrooms: Restrooms equipped for families with young children.
• Infant Room: Facilities for infant care.
• Airport Transfers: Services for transferring between terminals or to other locations.
• Lost & Found Desk: Assistance with lost items.
• Kids’ Play Area: A designated area for children to play.
• Dining Options: Various food and beverage outlets.
• Retail Outlets: Shops for shopping needs.
• Pet-Friendly Services: Facilities and services for traveling with pets.
• Duty-Free Allowance: Shopping options for duty-free items.
• Parking Areas: Designated areas for vehicle parking.
• Priority Boarding: Services for expedited boarding.
• Power Stations: Charging stations for electronic devices.
• Service for Delayed/Canceled Flights: Assistance and support for flight disruptions.
• Fast Track VIP Terminal Assistance: Expedited services for VIP passengers.
• Free Wi-Fi: Complimentary internet access throughout the terminal.
• Escort Services: Assistance to the departure gate or car pickup.
• Terminal Transfer Assistance: Help with moving between terminals.

Checking In at the Airport

To check in at Southwest Airlines, head to the top floor of Terminal 4 at Phoenix Sky Harbor International Airport, where you’ll find the ticketing and check-in desks, typically located near the departure concourses. Self-service kiosks are also available near the security checkpoint and check-in counters.

You can choose to obtain your boarding pass either from the self-service kiosks or from the airline’s check-in desk. The kiosks are equipped for printing boarding passes and are convenient for quick check-in.

After obtaining your boarding pass, proceed to the security checkpoint for screening. Ensure you have all required travel documents and comply with TSA regulations to facilitate a smooth security process.

Baggage Services

Southwest Airlines at Phoenix Sky Harbor International Airport provides comprehensive baggage services to ensure a smooth travel experience. Key features include:

• Baggage Claim: Upon arrival, retrieve your bags at the baggage claim area, which includes multiple carousels and service centers to assist you. Information and support are available to help you locate the correct carousel for your flight.
• Lost & Found: For lost items, the terminal has a dedicated Lost & Found department. Passengers can report lost belongings using an online form provided by the airport, covering items lost within the terminal area (excluding security check zones).
• Baggage Handling: The airport’s advanced baggage handling system uses conveyor belts to efficiently move luggage from the aircraft to the baggage claim area, ensuring timely and reliable service.
• Wheelchair Assistance: Travelers needing wheelchair assistance can book shuttles equipped with wheelchair lifts in advance. The airport offers wheelchair access in key areas, including family restrooms. Passengers can request this assistance during the booking process to ensure readiness upon arrival.

Relax Before Your Flight

To enhance your pre-boarding experience, visit the newly established lounge at Phoenix Sky Harbor International Airport. The lounge offers various amenities, including food, beverages, high-speed internet, and comfortable seating. Day passes are available for $45, or $40 if purchased in advance. American Express Platinum and Priority Pass holders can access the lounge for free.

Priority Boarding

Southwest Airlines provides priority boarding at PHX Terminal 4, allowing certain passengers to board the aircraft before the general boarding process begins. This service is typically available to:

• VIPs, corporate travelers, executives, and diplomats.
• Passengers with special needs, such as those requiring wheelchair assistance or families with young children.

Priority boarding helps streamline the boarding process, reduce wait times, and provide a more comfortable experience for eligible passengers.

Unaccompanied Minor Support

Southwest Airlines offers dedicated support for unaccompanied minors (UM) at Phoenix Sky Harbor International Airport. This service is available for children under twelve traveling without an adult companion aged twelve or older. The assistance ensures that young travelers receive the necessary care and supervision. To request unaccompanied minor support, use the Visitor Pass Program provided by Phoenix Sky Harbor International Airport.