Services and Facilities at Spirit Airlines
The Spirit Airlines provides a range of services and amenities to enhance the travel experience. Here’s a summary of what’s available:
Service |
Description |
Airport Transfers |
Arrangements for transportation to and from the airport. |
Airport / Inflight Wi-Fi |
Internet connectivity options available at the airport and on flights. |
Ticket Booking and Cancellation |
Assistance with booking flights and managing cancellations. |
Animal Relief Area |
Designated areas for pets to relieve themselves. |
Flight Information |
Updates on flight status and information. |
Airport / Online / Self-Service Kiosk Check-in |
Options for checking in online, via self-service kiosks, or at the airport. |
Delayed / Canceled Flights |
Support and information for flights that are delayed or canceled. |
Unaccompanied Minor Service |
Services to assist minors traveling alone. |
In-Flight Meals / Entertainment |
Information on meals and entertainment options available during flights. |
Airport Lounges |
Access to lounges within the airport. |
Airport Facilities |
General facilities available at the airport, including restrooms and seating areas. |
Boarding Class Enquiries |
Information regarding boarding procedures for different classes. |
Baggage Allowance |
Details on baggage policies and allowances. |
Valet Parking |
Valet services for parking at the airport. |
Missing / Delayed / Lost Luggage |
Assistance with baggage issues, including reporting lost or delayed luggage. |
Duty-Free Allowance |
Information on duty-free shopping limits and allowances. |
Air Ticketing |
Support with purchasing and managing flight tickets. |
Booking and Cancellations
For flight bookings, passengers can visit the Spirit Airlines terminal office at Oakland International Airport. The staff is available to assist with itinerary management. Alternatively, bookings can be made through the Spirit Airlines website or mobile app.
Flight Cancellations
Requests for refunds or cancellations of tickets purchased through third-party sites or travel agencies are not handled at the terminal office. Passengers should refer to Spirit Airlines’ Cancellation Policy for these matters.
Check-in
Passengers can check in online, via mobile devices, or at the Spirit Airways counter in the OAK Terminal. Online check-in is available from 24 hours to 60 minutes before departure. For assistance, contact Spirit Airlines’ customer service.
Duty-Free Shops
OAK Terminal features two duty-free stores: Oakland Duty-Free and Tampa International Airport Duty-Free Shop. Shoppers can browse online, place orders, and pick up their items at the airport. The stores offer a variety of products including food, cosmetics, alcohol, and perfume.
Lost / Damaged / Delayed Baggage
For issues with baggage, such as damage, loss, or delay, passengers should contact Spirit Airlines’ baggage service office or the claim area. Incident reports should be filed within four hours for domestic flights and within twenty-one days for international flights.
Pet Services
Spirit Airlines allows service dogs in the cabin on international flights, while domestic flights can accommodate pets like dogs, cats, rabbits, and birds. Contact the Spirit Airlines OAK Terminal office for more information on pet-friendly travel arrangements.
Lounge Access
Spirit Airlines does not operate its own lounges, but passengers can access other airport lounges. Inquire at the terminal office for details on lounge access and usage.
Information Desk
The Information Desk in the Main Terminal provides assistance with directions, flight information, and general inquiries. It is located on the second and third floors.
Dining Options
OAK Terminal offers a variety of dining options, including an extensive food court and numerous restaurants and eateries on the concourses. The ‘LAS To Go’ program offers unique dining experiences during flights.
Services for Disabled Passengers
- Sunflower Lanyard Program:- Identifies and supports passengers with hidden disabilities, available at the Guest Services information kiosk.
- Wheelchair Assistance:- Provided from the curb to the gate, with new electric wheelchair services available.
- Other Accessibility Features:- Includes larger restrooms, smoother flooring, and accommodations for service animals.