Begin your journey with United Airlines at the United Airlines AGS Terminal at Augusta Regional Airport for a more pleasant experience. This terminal serves as a key operational hub, ensuring a smooth and comfortable experience before you board your flight. At the United Airlines AGS Terminal, you’ll find both convenience and quality without extra service fees. Whether you’re arriving or departing from Augusta Regional Airport, the airline aims to make your travel experience enjoyable. Expect exceptional customer support, regardless of your flight or fare type.
United Airlines AGS Terminal – Augusta Regional Airport (AGS) Overview
Consult the table below for all the key information regarding United Airlines at Augusta Regional Airport Terminal.
| Field | Details |
|---|---|
| United Airlines Address | Terminal 1, Augusta Regional Airport, 1501 Aviation Way, Augusta, GA 30906, United States |
| United Airlines Code | AGS |
| United Airlines IATA Code | UA |
| United Airlines ICAO Code | UAL |
| Ticket Counter Hours | Daily 24 Hours |
| Contact Number | +1 706-798-3236 |
| Official Website | www.united.com |
| YouTube | www.youtube.com/united |
| https://www.facebook.com/United | |
| twitter.com/united | |
| www.instagram.com/united |
Which Terminal Does United Airlines Use at Augusta Regional Airport (AGS)?
United Airlines operates from Terminal 1 at Augusta Regional Airport, handling both departures and arrivals. Here are additional details:
- Check-in Counter: Located within Terminal 1, it opens 3 hours before the scheduled departure time.
- Customer Support Desk: Available from 4:00 AM to 10:00 PM daily.
- Passenger Assistance: Ground staff are on hand to help with flight inquiries or manage existing bookings.
- Amenities: Terminal 1 features comfortable seating, shopping, and dining options to enhance your travel experience.
United Airlines Departure Terminal at Augusta Regional Airport (AGS)
This Airlines operates its departures from Terminal 1 at Augusta Regional Airport.
- Check-in: For international flights, passengers must check in and drop off their bags 3 hours before departure. For domestic flights, the minimum check-in cut-off time is 45 minutes.
- Special Services: Travelers with pets, those requiring accessible services, or unaccompanied minors must complete their check-in at Terminal 1.
- Bag Drop: Ensure you arrive before the cut-off times to complete check-in and submit your baggage.
- Ticket Counter: Located in Terminal 1, this counter can assist with last-minute flight bookings, often at discounted rates.
- Traveling with Minors: Passengers under 18 do not need a specific document to travel domestically within the United States.
United Airlines Arrival Terminal at Augusta Regional Airport (AGS)
Flights arrive at Terminal 1 of Augusta Regional Airport.
- Post-Arrival Procedures: Upon arrival, passengers must go through the following steps:
- Immigration: International passengers will undergo passport and document screening by CBP officers, typically taking 25-30 minutes.
- Customs: Declare any regulated items or special baggage at customs and complete any required forms.
- Baggage Claim: Proceed to the baggage claim area following the signage for United Airlines to retrieve your luggage.
Lost and Found at AGS Airport for United Airlines Passengers
If you haven’t received your luggage at United Airlines’ Augusta Regional Airport Terminal, follow these steps to report delayed baggage:
- Contact Baggage Service: Visit the United Airlines baggage service team at Terminal 1.
- Provide Documents: Present your baggage claim tag and travel documents for verification.
- Submit Claim: Complete the Baggage Claim form and receive a reference number for tracking.
- Track Status: Use the United Airlines app to monitor the status of your claim.
- Off-Airport Assistance: If you’ve already left the airport, contact United Airlines or the Baggage Recovery Team at 1-800-335-2247 (International: 1-281-821-3526).
Reporting Timeframes:
- Delayed Baggage: Report any delayed baggage within 24 hours of arrival if traveling within the US or to/from Guam, Puerto Rico, and the U.S. Virgin Islands.
- Lost Baggage: If your bags are not received within 5 days of arrival, file a lost baggage claim. You may also be eligible for reimbursement for essential items, deducted from the total compensation if the baggage is deemed lost.
Damaged Baggage:
- Report severely damaged luggage at the Augusta Regional Airport UA Terminal.
- The baggage service counter will assess the damage for possible compensation.
- Compensation is not provided for:
- Existing damage
- Poor-quality luggage
- Normal wear and tear, dents, or scratches
Travel Services Provided by United Airlines at AGS Airport
Traveling with Children:
- Family Boarding: Priority boarding for families with children under 2 years.
- Free Seat Selection: Ensure seating together with children under 12 (pre-booking required).
- Unaccompanied Minors (Ages 5-14): Priority services including assistance with baggage, security, boarding, and in-flight supervision.
In-Flight Services (Terminal 1):
- Pre-Order Meals & Drinks: Enhance your flight with special meal and beverage options.
- United Wi-Fi: Stay connected on any device (purchase required).
- United Club: Access available for premium cabin passengers and select MileagePlus members.
Accessible Travel:
- Priority Boarding: Available for passengers with disabilities or those using a wheelchair.
- Free Wheelchair Check: Additional to the checked baggage allowance.
- Airport Kiosks: Use kiosks for check-in, managing trips, requesting changes, and obtaining flight information.
Flight Delays and Cancellations at United Airlines AGS Terminal
If your flight from United Airlines at Augusta Regional Airport Terminal is delayed by three hours or more and no alternative flight arrangements have been made, you are entitled to:
| Flight Distance | Compensation |
|---|---|
| 1,500 km or less | 250 euros |
| Between 1,500 km and 3,500 km | 400 euros |
| Over 3,500 km | 600 euros |
If your flight is canceled last minute at the airport, you have the following options:
- Request a refund for the unused portion of your fare.
- Be rerouted to your final destination on the next available flight.
- Reschedule your flight for a later date, subject to availability.
If you choose an alternative flight and arrive at your final destination with a delay of four hours or more from the originally scheduled time, you may be eligible for 50% of the compensation mentioned above.
Facilities and Amenities at United Airlines AGS Terminal
The United Airlines Terminal at Augusta Regional Airport offers a range of services and amenities designed to enhance the travel experience for passengers. These include:
| Facility | Description |
|---|---|
| Wi-Fi | Free wireless internet access |
| ATMs | Automated teller machines for cash withdrawals |
| Bicycle Lockers | Secure storage for bicycles |
| Courtesy Phones | Phones available for public use |
| CLEAR ID | Expedited security screening service |
| Global Entry | Faster customs processing for international travelers |
| Lactation Rooms | Private rooms for nursing mothers |
| Luggage Carts by Smarte Carte | Luggage carts available for passenger use |
| PPE Vending Machines by Prepango | Vending machines for personal protective equipment |
| Prepaid Debit Card by Ready Credit Corporation | Prepaid debit cards available for purchase |
| Shoeshine by The Classic Shine | Shoe cleaning and polishing service |
| Vending Machines by Canteen AGS | Snack and beverage vending machines |
| Security Assistance | Support for security-related needs |
| Baggage Check and Claim | Services for checking in and retrieving baggage |
| Portable Charging by Fuel Rod | Portable phone charging stations |
Map for United Airlines Augusta Regional Airport Terminal
Access the interactive map for United Airlines at Augusta Regional Airport (AGS) to easily locate essential amenities and services. This map will help you find key areas such as check-in counters, security checkpoints, immigration services, baggage handling, departure gates, and more.
Conclusion
United Airlines at Augusta Regional Airport (AGS) enhances your travel experience with exceptional service and a range of amenities. The airline’s team of travel professionals ensures that every passenger receives top-notch support and assistance. To maximize convenience and enjoyment, passengers are encouraged to arrive at the airport 3 to 4 hours before their departure time. For any travel-related concerns, the friendly staff is available to address and resolve your issues efficiently, ensuring a smooth and pleasant journey.
