United Airlines SWF Terminal – New York Stewart Intl. Airport

United Airlines operates out of Terminal 1 at New York Stewart International Airport, handling both departures and arrivals. The check-in counter for United Airlines is located in Terminal 1 and opens 3 hours before the scheduled departure time. The customer support desk is available from 4:00 AM to 10:00 PM, seven days a week.

Passengers with inquiries about flights or needing assistance with their bookings can receive help from the ground staff at this desk. Terminal 1 at SWF provides a range of amenities, including shopping and dining options, ensuring that passengers can relax and prepare comfortably for their journey.

United Airlines Departure Terminal at SWF Airport

United Airlines operates departures from Terminal 1 at New York Stewart International Airport.

For international flights, passengers must check in their baggage at least 3 hours before departure. Passengers traveling with pets, requesting special services, or flying with unaccompanied minors need to complete check-in at Terminal 1.

To ensure timely check-in and baggage submission, arrive before the cut-off time: 60 minutes for international flights and 45 minutes for domestic flights. The ticket counter in Terminal 1 also provides options for purchasing last-minute tickets at discounted fares. Minors under 18 traveling within the United States do not require special documentation.

United Airlines Arrival Terminal at SWF Airport

United Airlines flights arrive at Terminal 1 at New York Stewart International Airport.

Upon arrival, passengers transferring from United Airlines must exit through security. The following checkpoints apply for arriving passengers:

• Immigration: CBP officers will screen your passport and travel documents, a process that typically takes 25-30 minutes.
• Customs: International passengers with regulated items or special baggage must declare them at customs and may need to complete a Customs form.
• Baggage Claim: After clearing immigration and customs, proceed to the baggage claim area. Follow the signage for United Airlines to locate the designated baggage carousel and retrieve your luggage.

Lost and Found for United Airlines Passengers at SWF Airport

If you haven’t received your baggage at United Airlines’ New York Stewart International Airport Terminal, follow these steps to report delayed baggage:

• Visit the Baggage Service Team:  Go to Terminal 1 and approach the United Airlines baggage service team.
• Provide Documentation:  Show your baggage tag and other travel documents to verify your journey.
• Complete the Baggage Claim Form:  Fill out the form and receive a reference number for tracking.
• Track Your Claim:  Use the United Airlines app to monitor the status of your claim.
• Contact After Departure:  If you have left the airport, you can chat with United Airlines online or contact the Baggage Recovery Team at 1-800-335-2247 (International: 1-281-821-3526).

For passengers traveling within the U.S., Guam, Puerto Rico, and the U.S. Virgin Islands, file a delayed baggage report within 24 hours of arrival.

If you do not receive your bags within 5 days of arrival, you can file a lost baggage claim and request reimbursement for essential items. This reimbursement will be deducted from the final compensation if your baggage is deemed lost.

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For Damaged Baggage:

• Report any severe damage at the United Airlines counter at New York Stewart International Airport.
• File a complaint and the baggage service team will assess the damage and determine compensation.

Please note, compensation is not provided for damage due to:

• Existing damage
• Poor luggage quality
• Normal wear and tear, dents, or scratches

Traveling through United Airlines at New York Stewart International Airport is designed to be convenient, especially for families and passengers with special needs. Services include:

Traveling with Children:

• Family Boarding:  Priority boarding for families with children under 2.
• Free Seat Selection:  Choose seats together with children under 12 (pre-booking required).
• Unaccompanied Minors (Ages 5-14):  Receive priority assistance with baggage, security, boarding, and in-flight supervision.

In-Flight Services (Terminal 1):

• Pre-Order Meals & Drinks:  Special meals and beverages available for pre-order.
• United Wi-Fi:  Purchase Wi-Fi to stay connected on any device.
• United Club:  Available to premium cabin passengers and select MileagePlus members.

Accessible Travel:

• Priority Boarding:  For passengers with disabilities or those using wheelchairs.
• Free Wheelchair Check:  In addition to the checked baggage allowance.
• Airport Kiosks:  Available for check-in, trip management, requesting changes, and flight information.

Flight Delays and Cancellations at United Airlines SWF Terminal

If your flight at United Airlines’ New York Stewart International Airport Terminal is delayed by three hours or more, and you have not been provided with an alternative flight, you are entitled to:

If your flight is canceled at the last minute at the airport, you have the following options:

• Request a refund for the portion of your fare that you didn’t use.
• Be rerouted to your final destination on the next available flight.
• Reschedule your flight for a later date, subject to availability.

If you opt for an alternate flight and arrive at your final destination with a delay of four hours or more from the originally scheduled time, you may receive 50% of the compensation mentioned above.

Shopping and Dining Options at United Airlines SWF Terminal

United Airlines’ Terminal 1 at New York Stewart International Airport offers a diverse range of shopping and dining options.

For shopping, Terminal 1 features a variety of stores including fashion accessories, duty-free shops, electronics, and everyday essentials.

• Be Relax Spa
• Brookstone
• CNBC Express
• CNBC News SWF
• Gaslamp MarketPlace
• Hudson News
• InMotion Entertainment
• Rip Curl
• SWF Life Market
• LISd News
• Sky Free Shop
• Sound Balance
• Stellar News
• Sunglass Hut
• Swarovski
• Tech on the Go
• U.S. News & World Report
• Warwick’s of La Jolla
• Lindbergh Field News
• Old Town News & Market
• PGA TOUR Shop

Facilities and Amenities at United Airlines SWF Terminal

United Airlines at New York Stewart International Airport provides a range of services and facilities to meet passengers’ needs. These amenities include:

United Airlines New York Stewart International Airport Terminal Map

Use the interactive map for United Airlines at Stewart International Airport (SWF) to locate essential amenities and services, including check-in counters, immigration and security checkpoints, baggage handling areas, departure gates, and more.

Frequently Asked Questions (FAQs)