To cancel a Volaris Airlines flight, visit the official website and enter your booking number along with your last name. You can request a full refund if you notify the airline within 24 hours of booking. For offline cancellations, call the number provided for your country on the Volaris website. Please note that cancellation may incur penalty fees. If you cancel after the 24-hour window or if the flight is scheduled to or from the U.S., you will not be eligible for a refund.
Volaris Cancellation Policy
Passengers must adhere to the terms and conditions outlined in Volaris Airlines‘ Flight Cancellation Policy. If you bought your ticket through a travel agency, you need to contact the agency directly to cancel your flight. Volaris allows cancellations at any time, but cancellation fees apply. Depending on the fare type, passengers may be eligible for a full refund, which typically takes between 7 to 20 business days to process. However, cancellation policies vary by fare type, so it is important to check the eligibility of your fare before proceeding.
The fare types are:
- Basic Fares:- These are the most economical tickets and include only the seat. Changes or cancellations are not allowed for this fare type.
- Plus Fares:- This fare includes additional services such as seat selection and luggage allowance. While changes and cancellations are permitted, they are subject to applicable fees.
- Flexible Fares:- This premium fare offers enhanced services, including priority boarding and extra luggage. Flexible Fares also allow for cancellations and modifications without additional fees.
Volaris Airlines 24-Hour Risk-Free Cancellation
Volaris Airlines offers a 24-hour risk-free cancellation policy for Plus fare domestic flights within the United States, Mexico, Central America, and South America. To be eligible for this policy, passengers must cancel the flight within 24 hours of purchase, provided they have not checked in either online or at the airport. If the flight is scheduled to depart within 24 hours of booking, the risk-free cancellation policy does not apply. In such cases, contact customer service at least three hours before departure if you have not yet checked in.
How Can I Cancel My Volaris Flight Online?
Volaris Airlines provides both online and offline options for canceling flights. For a smoother process, it is recommended to use the same method for cancellation as was used for booking. Here’s a step-by-step guide on how to cancel your Volaris flight online:
- Visit the Official Website:- Access the Volaris website on your computer or mobile device.
- Log In: Click on the “Login” button located at the upper right corner of the homepage. Enter your Volaris account credentials to access your account.
- Select “Change Flight”:- Navigate to the “Change flight” option and click on it.
- Manage Your Journey:- Under the “Manage your journey” tab, select “Change flight.”
- Enter Booking Details:- Input your booking code and the passenger’s last name. Click “Go to My Trip.”
- Choose Itinerary:- You will see a list of your itineraries. Select the flight you wish to cancel.
- Confirm Cancellation:- Click on the “Cancel” tab and confirm your selection.
- Pay Cancellation Fee:- If applicable, pay any cancellation fees. You will receive a confirmation email regarding the cancellation.
Following these steps ensures a straightforward cancellation process. By adhering to these instructions, you can easily cancel your flight online.
How to Cancel a Volaris Flight by Phone
If your domestic flight departs within 24 hours of booking, you need to cancel your reservation by calling Volaris customer support at least three hours before the scheduled departure. Ensure you have not checked in before calling. Use the following contact numbers for your region:
- Mexico: 01(55) 1102-8000
- United States: 1-855-VOLARIS (865-2747)
- Guatemala: 502-2301-3939
- Costa Rica: 506-4002-7462
- Argentina: 503-2504-5540
- Honduras: 505-2251-2198
When canceling offline, you may need to provide important details such as:
- Booking Code: The alphanumeric code associated with your booking (like a PNR).
- Full Name: As it appears on your booking.
- Email Address: Used when booking the flight.
- Additional Documents: You might need to submit a copy of an official ID, bank account details, or other relevant documents for the refund.
These steps will guide you through the offline cancellation process.
Volaris Flight Cancellation Fee
Volaris Airlines imposes a cancellation fee ranging from $100 to $500, depending on the type of ticket purchased. The cancellation fee varies based on the ticket’s refundable nature. Basic fares are non-refundable and do not allow for cancellations. However, Plus and Flexible fares permit cancellations, although a cancellation fee may apply. Flexible fares generally do not incur a penalty fee. Additionally, there is no cancellation fee if the flight is canceled within 24 hours of booking. Refunds are issued after deducting the cancellation fee and any applicable taxes and are credited back to the original payment method used for the ticket purchase.
Also read this :- Is Volaris a Safe Airline?
Frequently Asked Questions (FAQs)
Passengers can cancel their Volaris flight either online or offline by providing their booking number and last name.
Yes, you can cancel your Volaris flight online by visiting the official Volaris website.
Yes, you can cancel your flight by contacting Volaris via the country-specific phone numbers listed on their website.
Yes, you can cancel your ticket if it was booked through a travel agency, but you will need to contact the travel agency directly for the cancellation and refund process.
Yes, you can cancel your Volaris flight after 24 hours, but cancellation fees will apply.
Refunds for canceled Volaris flights typically take between 7 to 20 business days to process.
